Delivery and Returns Policy


Delivery Policy

Rene Mariane only delivers to street addresses or post office counters (no post office boxes) and we only deliver during business hours (no weekends or public holidays) so please select your delivery address accordingly.

During the checkout process, Rene Mariane will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, Rene Mariane will deliver within 2 – 5 working days depending on where you live. 

Should you have any queries regarding your delivery options, please call our customer support agents on 084 2777 889 or email info@renemariane.com.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the Rene Mariane terms and conditions. The product(s) in question must be returned to renemariane.com in their original state, including all labels. Any such cancellation must be done by via the Rene Mariane call centre by either calling 081 310 5623 or emailing info@renemariane.com. Rene Mariane will then refund you.

Stock shortages

Should a product you have ordered be:

  1. temporarily unavailable, Rene Mariane will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead or a credit on your Rene Mariane account, Rene Mariane will issue a refund in respect of that product to you;

  2. permanently unavailable, Rene Mariane will notify you and, unless you agree to accept another product instead or a credit on your Rene Mariane account, Rene Mariane will issue a refund in respect of that product to you.

  3. Should you have redeemed a voucher or coupon against a product that is temporarily unavailable and you do not agree to an extended delivery period, or to accept delivery of another product instead, or the product is permanently unavailable and you do not agree to accept another product instead, Rene Mariane will re-issue you with a replacement voucher to the same value, with the same voucher terms and conditions.

Non-defective products (your right to return)

  1. Save for certain exceptional cases (including purchases of underwear, swimwear, earrings and products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded on Rene Mariane within 14 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to Rene Mariane in accordance with the return procedure set out in clause 7 below.
  2. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging with labels attached and do not wear the product. In particular, if you want to return non-defective jewellery (excluding earrings) and/or accessories, please ensure the items are returned in the exact condition they were received in, and in their original packaging.

  3. If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact the Rene Mariane call centre on 084 2777 889 or email us info@renemariane.com to notify Rene Mariane.

Defective products

General warranty:

If, within 6 months after delivery of a product to you:

  1. You find that the product is defective/faulty, unsuitable for the purpose generally

  2. intended (or otherwise expressly indicated by Rene Mariane at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) ("defective"); and –

  3. you arrange to return such product to Rene Mariane for inspection in accordance with the returns procedure in clause 7 below, and the product is subsequently found to indeed be defective, you are entitled to either –
  4. (a) be fully refunded, or (b) have the product repaired or replaced at Rene Mariane expense

  5. (the decision between repairing or replacing being that of Rene Mariane’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).

  6. If the product is found NOT to be defective, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having such product returned to renemariane.com and then redelivered to you.

  7. When is a product defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product.

Supplier's warranty:

Certain products may come with a supplier's guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.

Exclusions

You may not under any circumstances return the following:

  1. Non-defective products that have been "made to order". (You will be notified in the relevant Online Sale if the products are "made to order".)

  2. For hygiene reasons, due to their nature: non-defective underwear and earrings. You may, however return swimwear, but we'll only accept the return if the hygiene strip is still in position and it's clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.

  3. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Rene Mariane.

Return procedure to be followed

Processing of credits and refunds

Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Rene Mariane quality checking.

Where your Rene Mariane account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option.

If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.

If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back

If you redeemed a coupon against your purchase, and wish to return the item(s) from that purchase, the rand value paid for the item(s) being returned will either be refunded or credited to your account. The value of the voucher that was redeemed we will not be refunded to you, or credited to your account. Rather, Rene Mariane will re-issue you with a replacement voucher to the same value, with the same voucher terms and conditions.

Fraud Prevention

Rene Mariane reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. Rene Mariane will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.