FAQ


Where can I buy RENE MARIANE clothing?

STOCKISTS - SOUTH AFRICA

General Inquiries
Whatsapp or Call +27 81 310 5623

Gauteng

Rene Mariane Boutique Morningside, Sandton 011 3326 5763

Rene Mariane Boutique Menlyn Maine Central Square, Pretoria 012 348 4580

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

Do I need to set up an account to place an order?

You can shop at NET-A-PORTER without creating an account.

However, register with us and you'll be able to enjoy the following benefits

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add sold out items and products you love to your Wish List
    • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
    • Save your address and card details so you can shop even quicker next time

How can I choose the currency I pay in? 

At this moment we are working on the website and the only currency is South African Rand but it will be more options very soon. If you do like something from  the website and you do not live in RSA you are more than welcome to contact us via email or phone us, we are more than happy to help.

Which destination does Rene Mariane ship to?

For now only South Africa, we are working on more international shipping options, thank you for your patience.

 When will I get my order?

WITHIN SOUTH AFRICA
We dispatch using Private couriers or ARAMEX; if we receive payment before midday Monday to Thursday we will dispatch with the above couriers on the same day and you will receive your order -usually the next day but within 2 to 5 working days.

OUTSIDE SOUTH AFRICA
We will contact you and the most convenient option for you for delivery will be chosen and we dispatch same day once payment is cleared.

Do you offer same day delivery options in Johannesburg or Pretoria?

If you live in Johannesburg or Pretoria, you can enjoy flexible delivery options with our Rene Mariane Premier service.

Place your before 9am for delivery between 10am-6pm (seven days a week), or by 2pm to receive your purchases between 6pm-9pm (Monday to Friday).

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please call us on +27 81 310 5623 or +27 11326 5763 (from a mobile or internationally) for assistance.

 

Does Rene Mariane have Clearance Sales?

Rene Mariane offers Clearance Sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.